Refund Policy

Last Updated: September 15, 2026

At Veridomax, we are committed to providing professional, carefully crafted logo design and branding services. Because our services involve custom creative work created specifically for each client, certain refund conditions apply.

1. Custom Design Services

All logo design and branding services purchased from Veridomax are custom-made for each client.

Once our design team has started working on your project, the service may no longer be eligible for a refund because time and creative resources have already been dedicated to your project.

2. Cancellation Before Work Begins

If you request cancellation before any creative work has started on your project, you may be eligible for a full refund.

To request a cancellation, please contact us as soon as possible after placing your order.

Once creative work has started, cancellation requests may not qualify for a refund.

3. Design Revisions

Our packages may include a specified number of revisions depending on the package purchased.

If you are not satisfied with the initial concept, we encourage you to use the included revision rounds to communicate your feedback and refine the design.

Revisions must remain within the original project scope and requirements.

Additional revisions or significant changes outside the original scope may require an additional fee.

4. Change of Mind

Because our services involve personalized creative work, refunds are generally not available simply because a client changes their mind after the design process has started.

We encourage clients to carefully review the service description and package details before placing an order.

5. Duplicate Orders

If you accidentally purchase the same service more than once, please contact us promptly.

Where appropriate, we may refund a duplicate transaction that has not yet entered the design process.

6. Failure to Provide Information

To begin and complete your project, we may require information such as your business name, preferred style, industry, design preferences, and other project details.

If required information is not provided within a reasonable period, the project may be placed on hold.

A delay caused by missing client information does not automatically qualify for a refund.

7. Completed Projects

Once the agreed design service has been completed and the final files have been delivered, refunds are generally not available.

If you experience an issue with the delivered files or believe that the delivered service does not correspond with your purchased package, please contact us so we can review the situation.

8. Refund Eligibility

Any refund request will be reviewed based on:

• Whether creative work has started
• The stage of the project
• The service or package purchased
• Whether the order is a duplicate
• Whether the requested work has already been delivered
• The circumstances surrounding the request

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

9. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we ask that you contact Veridomax so we have an opportunity to understand the issue and work toward an appropriate resolution.

Unauthorized or fraudulent transactions will be investigated and handled in accordance with applicable laws and payment-provider procedures.

10. How to Request a Refund

To request a refund or discuss an issue with your order, please contact us with:

• Your full name
• Order number
• Email address used for the purchase
• Service or package purchased
• Reason for your request

Email: Support@veridomax.com

We will review your request and respond as soon as reasonably possible.

11. Policy Updates

Veridomax reserves the right to update this Refund Policy when necessary to reflect changes to our services, business practices, or applicable requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions regarding this Refund Policy, please contact:

Veridomax
Website: Veridomax.com
Email: Support@veridomax.com